Give Your Users The Chance To Be Unsatisfied

It was an IM-History program I tested and it didn’t work. It crashed, froze, had bugs, application error, abnormal program termination etc.). Upon uninstallation certain softwares asks you the reason of dropping them. I usually don’t fill out this form because I was bugged and at the end they bug me again wit their question. I also don’t like if after uninstalling a software it opens the web browser and there gives me a “buy the full version” or survey page. It’s bothering really.

This software was different, I don’t really remember what the last screen of the uninstallation process showed but it was another feeling. It said something like “We understand if you are unsatisfied, if you want to help us describe below the reason” instead of “Reason of uninstallation:” or “Please tell us the reason why did you uninstalaled the software:”. The words you communicate with unsatisfied users tells a lot about your willingness of change. It also shows how much you really care about your real users whether they buy, download, install your product or not. And that’s a great thing.

I told them: No history was shown, if you can fix it I would register again. I’m just bugged to ask always some support team that answers after 2 weeks.

The same thing apllies to blogs, eshops etc. When your reader unsubscribes do you tell them how great it was that they once subscribed? Do you let your shoppers have a good user experience by letting them decide and go without popping up “you have some items in your basket”?

No DualCore please.

I downloaded Driver Checker to find that bugging peripheral driver that my Windows Vista asks for after plugging in my cheap but new Made-In-China bluetooth dongle. Broadcom was updating its driver so it was not available for download. I did not find mirrors. Really. It was craze. In a blog post I read that this Driver Checker could solve my problem. So to download and install. Usually I don’t read the licence of a free software but now I had the feeling to do so…

Driver Checker EULA
1.1 License Uses – Personal
1.1.1 By agreeing to the terms and conditions of this agreement, acknowledged by the actions stated above, the Licensor gives you, the Licensee, a non exclusive, non commercial, non transferable, revocable, limited license to the software for use on one personal computer, where the computer has no more than one microprocessor.

Ok, and what about new gereation machines with dual core? That is not allowed? It seems that Mr Driver Checker software engineer was not informed well about the new trends. Who understands programmers.

Wordpress 2.8.2 is a masterpiece

Not only the look but the user experience have been improved with the 2.7 version, and version 2.8 fixed most of the usability problems. I’m totally excited that I can add themes as they are zipped by uploading them just as I do with plugins. So I don’t need to bug my FTP client… Plugin installation and update became just a second in spite of the previously experienced several minutes. Some updates also failed and popped some error. I could try several times I could not delete a plugin or update, delete, deactivate etc. Now, it really became superfast and that takes away some of my headaches. Actually I can use everything very easily and WordPress became an even more handy CMS blog system. If I could change one thing, that would be the “Visit site” to replace uncerline with none, it’s so ugly when you have a nice button and it become underlined. Wordpress rocks!